Services Offered by The Covert Coach
No matter what service The Covert Coach provides, her highly personalized approach means that the experience will be completely tailored to your needs.
Covert Business Reviews
Engage The Coach to visit your business undercover (think secret shopper) in person, online, or over the phone, to provide you feedback on your customer service, product quality, and customer experience. The Coach can give you an honest assessment of your service and operations, and most importantly, simple, implementable suggestions for improvement.
You receive a full report of the coach's findings, plus a 30 minute one on one (or team) coaching session where you will get simple and easy to implement tips and coaching to immediately improve your service, processes or systems.
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Business Ignition
Got a new business idea or a fresh service concept you’re eager to launch? Let’s bring it to life!
In just 3 focused hours, I’ll work with you to flesh out your vision, identify key opportunities, and craft a fast, actionable ignition plan to get you moving in the right direction.
Whether you're starting from scratch or adding something new to your business, this session is designed to spark momentum and set you up for success.
Business Planning Facilitation
Whether you've just started out or have been running your business for years, The Coach can hep to facilitate a simple, effective business planning to get your business on track and humming into the future.
Having a business plan:
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Gives you clarity on goals, purpose and what success actually looks like
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Helps you to prioritise
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Gives you control over your business to affect your success.
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Can help you seek finance
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Format
Choose what works best for you:
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A half day planning workshop
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Four x 60 minute sessions
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